Telescope refused to turn

The new CPC800XLT does not turn on the azimuth axis! It occured suddenly while I was using it last night. I can hear the motor swirling when I press the direction buttons on the hand control. Altitude movement is not affected. I finally contacted Celestron and obtained a RMA number.  I will ship it back through UPS tomorrow.  This is one of the most frustrating thing. Sigh….